Phone: (989)-725-9464

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STROLLERS ARE ALLOWED, AS LONG AS THEY ARE FOLDED UP DURING THE TRIP AND STOWED!  
(Scroll to the bottom of the page for more Frequently asked Questions.)

Cocoa Class Includes:                         
*Unlimited Specially topped Hot Cocoa 
*Carhost Service    
*Premier Assigned Seating
*Souvenir Mug
*Souvenir Bell & Ticket
*Special Treat
*Admission to the Village of Ashley's Country Christmas

Coach Class Includes:  
*One Cup of Hot Cocoa
*Carhost Service
*Assigned Seating
*Souvenir Bell & Ticket
*Admission to the Village of Ashley's Country Christmas

Economy Class Includes:  
*Souvenir Ticket
*Admission to the Village of Ashley's Country Christmas

Caboose Class Includes:  
*Private Conductor
*Same Amenities as Cocoa Class
*Room for up to 12 People!

Take a magical Christmas excursion and ride behind the WORLD FAMOUS steam locomotive Pere Marquette 1225 (PM 1225). Built in 1941, this majestic locomotive is most famous for its role in the 2004 Warner Bros Christmas Classic, THE POLAR EXPRESS- where the PM 1225's blueprints were used as the prototype for the locomotive image, and its sounds were used to bring the Polar Express to life!

Passengers will board the train at the Steam Railroading Institute in Owosso, Michigan and take a journey back in time to the Village of Ashley's Country Christmas in Ashley, Michigan. The North Pole Express is a four hour magical experience that will create memories that will last a lifetime. The train ride will last approximately an hour each way, while the passengers will get approximately two hours to participate in the activities in Ashley.

In Ashley, included with your train ticket is: admission, entertainment (i.e. illusionist, magician, etc), horse drawn carriage rides, arts/crafts, Santa, glass blower demonstrations, chain saw carving, street performers, writing a letter to Santa, petting zoo, reindeer, and each year they add something new. Some of the things to do that will cost additional: Food (many options) & drinks (adult available at Gus's Eatery and Saloon), lots of shops, games, a few rides, building toys, & face painting to name a few.

 

 

 

North Pole Express Calendar

FREQUENTLY ASKED QUESTIONS 

ABOUT THE NORTH POLE EXPRESS

Frequently Asked Questions:

1. Q: Do I receive tickets in the mail?
A: No. The email confirmation you receive at the time you purchase your tickets serves as your reservation until the day of your trip. Upon your arrival at SRI (we ask that you arrive an hour before your trip) you will pick up your tickets at our will call desk, located in our Visitor's Center. These tickets are designed to be souvenirs, a memento of your trip.

2. Q: Will the Pere Marquette 1225 be pulling trains for the event?
A: Yes. The PM 1225 ("The Real Polar Express") will be pulling all North Pole Express trips. We will do everything in our power to ensure the PM 1225 is operational for your trip; however, sometimes there are situations that are beyond our control and therefore the Steam Railroading Institute must reserve the right to change out motive power or rolling stock at any time.

3. Q: What is the "Caboose" option?
A: The "Caboose" option allows up to 12 people to ride the North Pole Express in their own private caboose. The Steam Railroading Institute's restored cabooses are available for the flat rate of $1,500 per party. The caboose will have its own Conductor and is heated by the original coal stove and light from the period oil lamps. Guests may sit in the cupola (the upper section of the caboose) for a unique view of the train and passing scenery. Caboose guests will receive all of the same amenities received by Cocoa Class.

4. Q: My husband is sick. Can we get a refund or reschedule?
A: We offer refund protection insurance that is available at the time of your purchase. It is $30 per order, as such, ALL Sales are final unless Refund Protection Insurance is purchased before sale is completed. (Refund Protection Insurance will allow for a full refund up to 72 hours before event.) Due to the nature of the North Pole Express and the large volume of orders and typically sold out trips, we can not offer refunds or make considerations. Please feel free to check with friends, colleagues, or family members to see if they could use your tickets.

5. Q: When should I arrive at the Steam Railroading Institute?
A: Train departure times are prompt, please arrive at least ONE HOUR ahead of trip departure time to get checked in and seated. The Steam Railroading Institute is open to North Pole Express passengers approximately one hour prior to their scheduled departure. Please remember to dress for the weather conditions, there will be walking outside from activity to activity. Purchaser may be required to present their online ticketing confirmation or emailed confirmation receipt.

6. Q: We received eight inches of snow, are the trains still running?
A: Yes, the trips will still be running and the eight inches of snow should enhance your trip. Please remember that tickets are non-refundable so please plan your trip accordingly. Unless there is a State of Emergency declared by local or state government forbidding us from operating, we will run your trip. We will do our best to contact you in the case of emergency. If your trip is unable to run due to an emergency, your tickets will be fully refunded or traded for the next years North Pole Express based on your preference.

7. Q: Where do we park once we arrive?
A: Free parking is available in the lot in between the NCG Movie Theater and JC Penney’s directly across the river from us. We ask visitors to be considerate of designated business/residential lots around Downtown Owosso and keep them clear for their customers/residents. Handicap parking is conveniently located on the north side of our building.  Please do not park in the spaces directly in front of the buildings as those are reserved for their patrons and belong to the businesses. Also, directly across the road from us is a parking lot that is available to you if you choose to pay the owner a fee. We are not associated with the owner of the parking lot and do not receive any of the fees collected from our passengers who decide to park there.                                  

8. Q: Is there lodging available in the area?
A: Please see the Shiawassee County Lodging and Camping page by the Shiawassee County Convention and Visitor Bureau.
http://www.shiawassee.org/

9. Q: What are the seating arrangements and how are seat assignments handled for the North Pole Express?
A: Our seating arrangements are similar to airline and charter bus seating. Our coaches are historic 1940's/50's built passenger cars with a single center aisle and two seats on either side of the aisle. (This address will show you pictures:
https://www.facebook.com/media/set/?set=a.1067818093236203.1073741930.122199547798067&type=3).
In total, there are approximately 70-110 seats available in each coach, and over 800 seats per train. Seating assignments for Cocoa Class and Coach Class are completed the day of check-in, and we will do the best we can to accommodate parties at that time, but we cannot guarantee large groups can sit together without prior notice. Economy Class has general seating and is a first come, first served basis. It is very difficult to seat large groups of people in general seating, so please make sure you come early and board with your entire party. The Steam Railroading Institute staff and volunteers try to the best of our ability to accommodate special requests but may not always be able to do so.

10. Q: What is the cost for children?
A: Our policy is 18 months and under may sit on parents lap and do not require a ticket. Everyone else is required to purchase a ticket. Our tickets are sold by seat.

11. Q: Are you wheel chair accessible?
A: Please provide prior notification to the Steam Railroading Institute (SRI) staff of any special physical needs that are required by a patron visiting the SRI property or excursion equipment. The SRI property grounds and equipment are not fully handicap accessible due to the SRI historical preservation nature of its properties and equipment.

12. Q: May I bring my own cooler with drinks and snacks on the train?
A:  No coolers, for security reasons and space constraints we must ask that no coolers be brought on the train.  We do not allow outside food or beverages to be brought on the train with the only exception being in the case of dietary or medical necessity, and those who would like something to eat or drink on board the train are welcome to visit the concession car on board.  ABSOLUTELY NO OUTSIDE ALCOHOLIC BEVERAGES MAY BE BROUGHT ON THE TRAIN, IF YOU DO THEY WILL BE CONFISCATED.  Some of our trips will have a bar available during the trip, but during the North Pole Express trips we will not be serving alcohol.  

13. Q: Can I purchase a bell and hot cocoa on the train if I have Economy Class tickets?
A:  Yes, you will be able to purchase a bell in the merchandise car and hot cocoa in the the concession car.  The bell will be a slightly different version than the one that we give the passengers in Coach, Cocoa, and Caboose Classes.


Please provide prior notification to the Steam Railroading Institute (SRI) staff of any special physical needs that are required by a patron visiting the SRI property or excursion equipment. The SRI property grounds and equipment are not fully handicap accessible due to the SRI historical preservation nature of its properties and equipment.